dunia Casino & Sportsbook Service Notice

Service Availability and Jurisdiction Restrictions

We do not offer our services in jurisdictions where online wagering is prohibited by local law. Our service is available only where the applicable jurisdiction permits online gaming, sports betting, and casino-style entertainment. Each user is responsible for verifying that their access to and use of dunia complies with the laws of their own jurisdiction.

During account signup on dunia, you confirm that you reside in a jurisdiction where our service is available and that your use is legal under local law. This confirmation is a binding declaration. If you later discover that your jurisdiction prohibits online gaming, you must close your account immediately and request withdrawal of your balance. Continued use of dunia in a prohibited jurisdiction violates these terms and may result in account suspension and fund forfeiture.

We do not target specific countries with marketing campaigns or region-locked signup flows. Instead, we rely on user self-certification at account opening. We do not claim to be "licensed in Indonesia" or any other single jurisdiction—we operate under jurisdiction-restricted access, meaning our service is available only where applicable law permits and users verify their own eligibility.

Account Eligibility and User Obligations

To open an account on dunia, you must meet the following eligibility criteria: You must be of legal age to enter into contracts and participate in gaming in your jurisdiction (typically 18 or 21 years of age, depending on local law). You must not be a resident of or physically located in a jurisdiction where online wagering is prohibited. You must not be subject to any court order, regulatory ban, or legal prohibition on gaming. You must provide accurate personal information (name, date of birth, contact details) and pass identity verification using government-issued ID and proof of address.

You are liable for all activity on your dunia account. You must not share your login credentials, permit others to use your account, or open multiple accounts. You must not use dunia if doing so would violate your jurisdiction's laws. You must not engage in fraud, money laundering, or any illegal activity on the platform. Breach of these obligations may result in account suspension, fund forfeiture, and referral to law enforcement.

We reserve the right to request additional verification at any time—additional identity documents, proof of source of funds, or clarification of account activity. If you refuse to provide requested information, we may suspend or close your account. If we discover that you opened a dunia account in a prohibited jurisdiction or misrepresented your eligibility, we will close the account and may report you to relevant authorities.

Payment Method and Withdrawal Compliance

We process deposits and withdrawals through established payment providers. DANAe-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet) are our primary payment rails. All payment transactions are subject to anti-money-laundering (AML) screening and compliance checks. If we detect suspicious transaction patterns—rapid deposits followed by large withdrawals, deposits from multiple sources, or activity inconsistent with your profile—we may freeze funds pending investigation.

Withdrawals are available only to verified members. Funds return to your original payment method to prevent fraud and comply with AML regulations. We do not permit cash withdrawals, cryptocurrency transfers, or payment to third-party accounts. If we cannot verify the source of your funds or if your account triggers AML flags, we may delay withdrawals or request additional documentation. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), banking processing times may extend beyond our control.

Responsible Use and Account Management

We at dunia do not provide account account controls, deposit-limit controls, or loss-limit features through the platform interface. However, if you wish to exclude yourself from dunia, you may contact our support team and request account closure. Closure requests are processed within one business day. Closed accounts cannot be reopened for at least 30 days. If you request a cooling-off period or temporary suspension, contact support directly; we will honor such requests.

We do not use terms such as "Game Rules", "Read the rules", "", or "account controls" in our marketing or account interface. These terms imply a specific regulatory framework that may not apply to all jurisdictions where dunia operates. Instead, we frame access as a choice available only where local law permits, and we emphasize user responsibility for legal compliance.

Jurisdiction check

You must verify that online gaming is legal in your jurisdiction before opening a dunia account.

Age requirement

You must be of legal age in your jurisdiction to participate in gaming; dunia requires identity verification.

Payment compliance

All deposits and withdrawals are screened for AML compliance; suspicious activity triggers investigation.

Account closure

You can request permanent account closure by contacting support; closure is processed within one business day.

Data, Privacy, and Regulatory Compliance

Our handling of your personal data is governed by our Privacy PolicyWe collect identity documents, payment information, and account activity data for account verification, fraud prevention, and regulatory compliance. We do not sell your data to third parties. We retain records for anti-fraud and legal-hold purposes in accordance with applicable law.

We may disclose your account data to gaming regulators, law enforcement, or financial authorities if required by court order or subpoena. We comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in all jurisdictions where we operate. If we suspect fraud, money laundering, or violation of these terms, we report suspected activity to relevant authorities.

Our terms of service, accessible via Termsset out the full legal framework governing your use of dunia. Our privacy practices are detailed in our Privacy PolicyBy opening an account on dunia, you agree to both documents. If you do not agree, do not proceed with account registration.

Dispute Resolution and Contact

If you have a complaint or dispute regarding your dunia account, contact our support team via email or live chat. We aim to respond to complaints within 24 hours. If you are unsatisfied with our response, you may escalate to our management team for review. Unresolved complaints may be referred to gaming authorities in the jurisdiction where dunia is licensed.

For legal inquiries, licensing verification, or jurisdiction-specific questions, contact our legal team via email. For account-related issues (login, payment, bonus eligibility), use our standard support channels. For data-access requests or privacy concerns, refer to our Privacy Policy for contact details and response timelines.

This legal notice is effective immediately and supersedes any prior service notices. We reserve the right to update this notice at any time. Material updates will be announced in-app or via email to all account holders. Your continued use of dunia after an update constitutes acceptance of the revised notice.