dunia Terms of Use

Account Opening and Eligibility on dunia

To open an account on dunia, you must be of legal age in your jurisdiction and not subject to any legal prohibition on gaming or sports betting. We require accurate personal information—full name, date of birth, email address, and phone number. During account creation, you agree to our terms and confirm that you are not a resident of a jurisdiction where we are prohibited from operating.

We conduct identity verification before releasing bonus credit or processing your first withdrawal. You must provide a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or government correspondence dated within the last three months). Verification typically completes within 24 hours. If we cannot verify your identity, we may suspend your account pending additional documentation or close it permanently.

You are responsible for keeping your account credentials secure. We do not share passwords via email or chat; we never ask for your password. If you suspect unauthorized access, contact our support team immediately. We will reset your password and review account activity. You remain liable for all transactions made from your account unless you report suspicious activity within 48 hours of discovery.

Deposits, Withdrawals, and Payment Methods

We accept deposits through DANAe-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet. Minimum deposit amounts are displayed in the deposit form; we set minimums to suit all players. Deposits are processed instantly upon payment provider confirmation. We do not charge deposit fees; any fees charged by your bank or payment provider are your responsibility.

Withdrawals are available to verified members. We process withdrawal requests within our standard operating hours; we do not guarantee same-day payouts but commit to submitting verified requests to your bank within 24 hours. Funds return to your original payment method (mobile banking to local payment, online payment to e-wallet, etc.) to prevent fraud. Withdrawal processing times depend on your bank's clearing windows; during major holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, banking delays may extend processing.

We reserve the right to refuse or delay withdrawals if we suspect fraud, money laundering, or violation of these terms. We may request additional documentation to verify the source of funds. Withdrawals are subject to anti-money-laundering (AML) compliance checks; if your account triggers AML flags, we may freeze funds pending investigation.

Bonus Terms and Promotion Eligibility

We offer welcome bonuses, weekly cashback, referral rewards, and seasonal promotions. All bonuses are subject to eligibility verification and specific terms. Welcome bonuses are available only to new members who complete account verification and make an initial deposit. Bonus credit is not cash—it is a credit balance usable only on dunia games and wagers. Bonus credit cannot be withdrawn as cash; only winnings generated from bonus credit may be withdrawn after playthrough requirements are met.

Playthrough requirements specify how many times you must wager bonus credit before converting it to cash. We display playthrough terms in the Promotions hub before you claim a bonus. Wagers placed with bonus credit count toward playthrough; wagers placed with real-money balance do not. If you close your account before meeting playthrough requirements, any unclaimed bonus credit is forfeited.

Weekly cashback is calculated on net loss (total wagers minus total wins) across all game categories on dunia. Cashback is computed as a percentage based on your VIP tier and deposits automatically every Monday evening. Cashback is real money—it can be withdrawn or used on any dunia game. Tier status is recalculated monthly; if your activity drops, your tier may reset, but cashback already earned is retained.

Welcome bonus

One-time offer for new members; available after verification and first deposit; subject to playthrough requirements.

Weekly cashback

Automatic percentage rebate on net loss; calculated monthly based on VIP tier; real money, withdrawable.

Referral bonus

Reward for inviting friends; both referrer and referred receive bonus after referred friend verifies and deposits.

Wagers, Settlement, and Dispute Resolution

When you place a wager on dunia, you are entering into a binding contract. Odds are locked at the moment you confirm your wager; your payout is guaranteed at those odds regardless of later odds changes. Wagers settle automatically based on official results from league sources (Liga 1, Piala AFF, Mobile Legends, etc.). Settlement occurs within minutes of the official result announcement; we do not hold settlements pending manual review.

If a match is postponed, cancelled, or abandoned, wagers are voided and stakes returned to your account. If a match is replayed, wagers on the original match remain void; you may place new wagers on the replayed match. We do not offer partial refunds or alternative settlement for postponed events.

If you dispute a wager settlement, contact our support team within 48 hours with details. We will review the official result and our settlement records. If we find an error, we will correct it immediately. If we find no error, the settlement stands. Disputes not reported within 48 hours are considered accepted.

Our Commitments and Limitations

We commit to protecting your account data using industry-standard encryption and security practices. We do not sell or share your personal information with third parties except as required by law or to process payments. We maintain English-language support via email and live chat during operating hours. We do not guarantee instant response times but aim to reply to support inquiries within 24 hours.

We do not guarantee uptime or uninterrupted access to dunia. We may perform maintenance, updates, or emergency shutdowns without advance notice. We are not liable for losses resulting from service interruptions, technical errors, or force majeure events. We do not offer compensation for downtime or missed wagers due to technical issues.

We reserve the right to suspend or close your account if we suspect fraud, money laundering, bonus abuse, or violation of these terms. We may forfeit funds in suspended accounts pending investigation. We are not obligated to provide detailed reasons for account closure, though we will notify you of the action.

Jurisdiction Notice and Compliance

dunia operates under jurisdiction-restricted access. Our services are available only in jurisdictions where applicable law permits online gaming and sports betting. We do not offer our services in jurisdictions where online wagering is prohibited. Users are solely responsible for verifying that their access to and use of dunia complies with their own jurisdiction's legal requirements.

We do not operate under a single global license. Our compliance framework varies by jurisdiction. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions should verify local eligibility before joining. If you are unsure whether dunia is available in your jurisdiction, contact our support team.

We do not offer account account controls, account preferences, or cooling-off periods through our platform interface. Users in jurisdictions with such requirements must contact our support team directly to arrange account closure or temporary suspension. We will honor such requests within one business day.

Changes to These Terms

We may update these terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of dunia after notification constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account and request withdrawal of your balance.

For questions on these terms, contact our support team via email or live chat. We maintain a searchable FAQ covering common policy questions. These terms are governed by the laws of the jurisdiction in which dunia operates; any disputes are subject to binding arbitration or the courts of that jurisdiction, as applicable.