dunia Platform Privacy Notice

This page describes what we collect when you use dunia and how we keep that data protected. We at dunia take data privacy seriously—we do not sell your personal information to third parties, and we limit collection to what is necessary for account management, payment processing, and regulatory compliance.

When you register on dunia, we request your name, email, date of birth, phone number, and proof of identity (government ID and proof of address) for account verification. We store payment details (card numbers, bank account information, digital wallet credentials) only as encrypted tokens processed by PCI-compliant payment providers; we do not retain raw payment data on our servers. We use cookies and analytics to understand how you navigate the platform and improve your experience.

Our servers may sit outside your jurisdiction. Data transfers are protected by encryption and contractual safeguards. You have rights over your data—you can request access, correction, or deletion subject to legal retention requirements. This notice outlines your rights and our obligations under applicable data-protection law.

What Data We Collect on dunia

We collect data in several categories. Account registration data: When you sign up on dunia, we collect your full name, date of birth, email address, phone number, and country of residence. Identity verification data: We request a government-issued ID (passport, driver's license, national ID) and proof of address (utility bill, bank statement, rental agreement) to verify your identity and comply with anti-money-laundering regulations. We store these documents securely and do not share them outside dunia unless required by law enforcement.

Payment data: When you deposit or withdraw on dunia, we collect payment method details. For DANAe-wallet, mobile banking, local payment, online payment, and e-wallet, we receive only a transaction reference token, not your wallet credentials. For bank transfers (mobile banking, local payment, online payment, e-wallet), we collect your account holder name and bank account number, encrypted and tokenized by our payment processor. We do not store full card numbers or banking credentials in plain text.

Activity data: We log your gameplay, betting patterns, deposit and withdrawal history, bonus claims, and account access times. This data helps us detect fraud, calculate your cashback and tier status, and respond to account disputes. Technical data: We collect your IP address, browser type, operating system, and device identifiers to provide platform security, detect suspicious access, and optimize performance.

We do not sell your personal information

Your dunia data is never sold to marketing firms, data brokers, or third parties for profit. We share data only with payment processors, compliance authorities, and service providers bound by confidentiality agreements.

How We Use Your Data on dunia

We use your data for the following purposes: Account management: We authenticate your login, process deposits and withdrawals, calculate your cashback and tier advancement, and manage your bonuses. Regulatory compliance: We verify your identity to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in our jurisdiction. Fraud prevention: We analyze transaction patterns to detect suspicious activity, unauthorized access, and money-laundering schemes.

Customer support: We use your contact details and account history to respond to your inquiries about gameplay, payment issues, promotion eligibility, and account recovery. Service improvement: We analyze aggregate (non-personal) usage patterns to improve platform performance, game selection, and payment options. Legal obligations: We disclose data to law enforcement or gaming regulators if required by court order or subpoena.

We do not use your dunia data for marketing beyond your account (no external advertising lists). We do not profile you for credit or insurance purposes. We do not share your gameplay history with third parties without your consent, except as required by law.

Cookies and Analytics on dunia

We use cookies to keep you logged into dunia and to remember your preferences (language, recent bets, favorite games). These cookies are essential to platform functionality. We also use analytics cookies (via services such as Google Analytics) to understand how you navigate dunia—which games you visit, how long you stay, which promotions you view. Analytics cookies help us optimize the platform but do not identify you personally.

You can disable non-essential cookies in your browser settings; however, disabling cookies may limit your dunia experience (e.g., you may be logged out after closing your browser). We do not use cookies for cross-site tracking or to build profiles for external advertisers.

Your Rights Regarding Your dunia Data

You have the right to access your personal data held by dunia. You can download your account history, transaction records, and identity documents from your dunia dashboard or request them via email. You have the right to correct inaccurate data—if your name or address is wrong, you can update it in your dunia account settings or contact support. You have the right to delete your dunia account and associated data, subject to legal retention windows (we may retain records for anti-fraud and tax-compliance purposes).

You have the right to restrict processing of your data for marketing purposes (we already do not use dunia data for external marketing). You have the right to object to analytics tracking—contact us and we can disable non-essential analytics on your account. You have the right to data portabilitywe can export your dunia account history and identity documents in standard formats upon request.

Right to access: Request a copy of all personal data we hold on you via your dunia account or email support.
Right to correct: Update inaccurate or incomplete information in your dunia profile; changes take effect within hours.
Right to delete: Request account closure and data deletion; some records retained per legal requirement.
Right to object: Opt out of analytics and non-essential cookies on dunia by contacting support.

Data Storage and International Transfer

We store dunia account data on secure, encrypted servers. Our primary server location is outside Indonesia; however, we maintain backup servers in multiple regions for redundancy and disaster recovery. When your data is transferred internationally, it is protected by encryption in transit and contractual data-processing agreements. We do not transfer your data to countries without adequate data-protection safeguards unless you consent.

Payment data (deposit and withdrawal records) is processed by third-party payment providers; these providers comply with PCI-DSS standards and do not store full card or account numbers. We retain your dunia account data as long as your account is active plus a legal hold window (typically two years after account closure for anti-fraud and tax purposes). After the hold period, we securely delete your data.

Third-Party Processors and Partners

We work with third parties to operate dunia. Our payment processors (handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive only transaction-level data, not your identity documents. Our analytics provider (Google Analytics) receives aggregate, non-personal usage data. Our email service (for promotional messages and support replies) receives only your email and message content, not your full account history.

All third-party processors are bound by data-processing agreements requiring them to protect your data and use it only for purposes we specify. We do not grant third parties the right to market to you or share your data with their own partners. If a processor breaches the agreement, we terminate the relationship and notify you.

Data Breaches and Incident Notification

If we discover a security breach affecting your dunia account data, we notify you by email within 30 days. Our notification includes what data was compromised, what steps we took to secure it, and what steps you should take (e.g., reset your password). We report breaches to gaming regulators and law enforcement as required by law. We maintain cyber-insurance and incident-response procedures to minimize harm.

We encourage you to report suspicious dunia account activity immediately—do not wait. Contact us via support email or live chat if you notice unauthorized access, unexpected bonus claims, or payment discrepancies.

Contact Us and Policy Updates

To exercise your data rights on dunia (access, correction, deletion), contact our support team at [email protected] or via live chat in your account. Include your account email and a description of your request. We respond to data-access requests within 15 business days. For urgent privacy concerns or complaints, you can escalate to our Data Protection Officer (contact details available in account support).

We update this Privacy Notice periodically to reflect changes in our practices or law. If we make material changes (e.g., we begin sharing data with new third parties), we notify existing account holders via email and request consent where required. Your continued use of dunia after a notice update implies acceptance of the revised policy. We encourage you to review this notice annually.

Our services operate only where local law permits. This Privacy Notice is subject to the laws of the jurisdiction where dunia is licensed. If you reside in a jurisdiction with specific data-protection law (e.g., GDPR-equivalent), we apply those standards to your dunia account data. For questions about jurisdiction-specific rights, contact support.

We take data privacy seriously and remain committed to transparent, secure handling of your dunia account information. Thank you for trusting us with your personal data.